Return/Exchange Policy

  • **Exchange Policy:**

    At Urban Fashion People, we strive to ensure your satisfaction with every purchase. However, if you need to exchange an item, please review our exchange policy below:

    1. **Notification Period:**
    - Customers must notify Urban Fashion People of any exchange requests within 7 days of receiving the item. Requests made after this period may not be accepted.

    2. **Eligibility for Exchange:**
    - Only items that are not on sale are eligible for a refund to the original payment method.
    - Sale items are not eligible for a refund to the original payment method. Instead, store credit will be provided for the value of the item.

    3. **Conditions for Exchange:**
    - Items must be unused, unworn, and in their original condition with all tags attached.
    - The original packaging must be intact.

    4. **Exchange Process:**
    - To request an exchange, please contact our customer support team at [support@urbanfashionpeople.com](mailto:support@urbanfashionpeople.com) within the specified notification period.
    - Provide your order number and details of the item(s) you wish to exchange.
    - Our customer support team will provide instructions on how to proceed with the exchange.
  •  Clearence sale items are not eligible for return 

    5. **Return Shipping:**
    - Customers are responsible for the cost of return shipping unless the item received is damaged or incorrect.
    - We recommend using a trackable shipping method for return shipments to ensure the package reaches us safely.

    6. **Refund and Store Credit:**
    - Refunds for eligible items will be issued to the original payment method within 5-7 business days of receiving the returned item.
    - For sale items, store credit will be issued to the customer's Urban Fashion People account within 3-5 business days of receiving the returned item.

    7. **Exceptions:**
    - Certain items, such as lingerie, swimwear, and accessories, may not be eligible for exchange due to hygiene reasons. Please refer to the product description for more details.

    8. **Final Sale Items:**
    - Final sale items, marked as such in the product description, are not eligible for exchange, refund, or store credit.

    By making a purchase from Urban Fashion People, you agree to abide by the terms and conditions outlined in this exchange policy. If you have any questions or concerns, please don't hesitate to contact our customer support team.

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